Privacy Policy

PRIVACY POLICY

Our Details

This website is owned and operated by Timesurg Healthcare Services.

Data Controller (referred to as “we”, “us”, or “our”):
Timesurg Healthcare Services

Data Protection Officer:
Casim Nkolimbo

Registered Address:
105 Darnley Road
Gravesend, Kent
DA11 0SQ

Contact Us

You can contact us:

  • By Post: 105 Darnley Road, Gravesend, Kent, DA11 0SQ
  • Via: Website Contact Form
  • Telephone: 07474235419
  • Email: admin@timesurghealthcare.co.uk

Introduction

This Privacy Policy explains how we use and protect any information that you provide when using this website.

We are committed to ensuring that your privacy is protected. Any information you provide that can identify you will only be used in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time by revising this page. We recommend checking this page regularly to ensure you are happy with any changes.

What We Collect

Information contained in any enquiry you submit to us may include:

  • Name
  • Contact information, including phone number and email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and promotional offers

For the complete list of cookies we collect, please see the How We Use Cookies section below.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, including:

  • Internal record keeping.
  • Improving our services.
  • Sending promotional emails about new products, special offers, or other information that may interest you using the email address you have provided.
  • Contacting you for market research purposes by email, telephone, or post.
  • Customising our website according to your interests.

Security

We are committed to ensuring that your information is secure.

To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.

Privacy

We are committed to protecting your privacy and maintaining the security of any personal information we receive.

  • We strictly comply with UK Data Protection legislation.
  • We will not provide your personal information to other companies or individuals for commercial purposes without your permission.
  • Where necessary, we may share your name and delivery address with trusted third parties solely for the purpose of providing goods or services you have requested.
  • We follow strict security procedures to prevent unauthorised access to your personal information.

Your Legal Rights

Under applicable data protection laws, you have the right to:

Request Access

Request access to the personal data we hold about you (commonly known as a Data Subject Access Request).

Request Correction

Request correction of inaccurate or incomplete personal data we hold about you.

Request Erasure

Request the deletion or removal of your personal data where there is no lawful reason for us to continue processing it.

Please note that legal obligations may require us to retain certain information.

Object to Processing

Object to the processing of your personal data where we rely on legitimate interests or where your data is used for direct marketing purposes.

Request Restriction of Processing

Request that we suspend the processing of your personal data where:

  • You contest its accuracy.
  • The processing is unlawful.
  • You require us to retain the data for legal claims.
  • You have objected to processing while we verify our legitimate grounds.

Request Data Transfer

Request the transfer of your personal data to yourself or another organisation in a structured, commonly used, machine-readable format where applicable.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Please note that withdrawing consent may affect our ability to provide certain products or services.

Children’s Data

We do not knowingly collect personal data relating to children.

Fees

You will not normally be required to pay a fee to access your personal data or exercise your legal rights.

However, we may charge a reasonable fee or refuse requests that are clearly unfounded, repetitive, or excessive.

Identity Verification

We may request additional information to verify your identity before processing your request.

Response Time

We aim to respond to all legitimate requests within one month.

Where requests are particularly complex or numerous, we will notify you if additional time is required.

How We Use Cookies

Our website uses cookies.

A cookie is a small file placed on your device with your permission. Cookies help us analyse website traffic and improve your browsing experience by remembering your preferences.

Google Analytics

We use Google Analytics to analyse website usage.

Google Analytics collects information using cookies to generate reports about website activity.

Google’s Privacy Policy can be found here:

https://www.google.com/policies/privacy/

Overall, cookies help us improve our website by identifying which pages visitors find useful.

Cookies do not give us access to your computer or personal information beyond what you voluntarily choose to share.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them.

Please note that disabling cookies may affect the functionality and usability of our website.

Links to Other Websites

Our website may contain links to third-party websites.

Once you leave our website, we have no control over those external websites and cannot be responsible for the protection and privacy of any information you provide while visiting them.

Such websites are not governed by this Privacy Policy.

We recommend reviewing the privacy policy of any third-party website you visit.